Translation provided for information. In case of discrepancy, the French version prevails.
General Terms of Purchase (GTP)
In effect as of 17 June 2023
1. Purpose
These general terms of purchase (GTP) govern the process by which Relab (hereinafter "the Buyer") buys back and purchases your electronic devices through trade-in.
2. Accepted devices
Relab accepts smartphones (iPhone, Samsung, etc.), tablets, laptops, smartwatches and consoles for trade-in, whether working or faulty.
3. Estimate
The trade-in estimate is provided free of charge and with no obligation via our online form or in store. The price offered is valid for 7 calendar days.
4. Inspection and approval
Once we receive the device, our technical team carries out a full inspection. If its actual condition differs from the description provided, a new offer may be made.
5. Payment
Trade-in payment is made by bank transfer or cash within 24 to 48 business hours after the device's technical approval.
6. Personal data
The seller undertakes to erase all their personal data from the device before handover. Relab will perform a full reset of every device received.
7. Property rights
The seller guarantees that they are the sole owner of the device and that it is not stolen, lost or subject to an unpaid credit agreement.
8. Disputes
In the event of a dispute, the parties undertake to seek an amicable solution. Failing that, the courts of Casablanca shall have sole jurisdiction.
Last updated: January 2024