Hesitating to buy a pre-owned iPhone because you're afraid it might break down?
At Relab, every device is sold as Certified Pre-Owned, tested on 55 points and covered by a 12-month warranty. Here is exactly what that covers.
What the warranty covers
The 12-month warranty covers electronic and mechanical defects that are not caused by misuse:
- Motherboard, screen or touch failure without any impact
- Battery that doesn't work properly → we replace it
- Faulty camera, Face ID, speaker or microphone
- Buttons or charging port that no longer respond
The warranty starts at purchase, at no extra cost.
What the warranty does not cover
- Accidental damage: drops, breakage (including a cracked screen), oxidation, theft
- Uncertified repairs: a device opened or repaired by an unauthorized third party
- Improper use: mishandling, viruses, power surges
These rules are detailed on our warranty page.
How to make a claim: 3 steps
Step 1: Contact us
By WhatsApp at +212 7 03 15 20 30, or drop by our stand at Carrefour Sidi Maarouf in Casablanca (Monday to Saturday, 9am to 7pm).
Step 2: Diagnosis
We test the device and tell you clearly whether the fault is covered by the warranty.
Step 3: Repair or replacement
If the fault is covered, the repair or replacement is free.
What if the device doesn't suit you when it arrives?
You have 7 days after receiving it to return it, with a full refund.
Why our warranty matters
| Aspect | Relab | Buying from an individual |
|---|---|---|
| Duration | 12 months | None |
| Check before sale | 55 points | None |
| Returns | 7 days | No |
| Invoice | Yes | No |
That's our 12-month warranty
Buy from us, and if a covered fault happens, we take care of it.